This policy provides the general framework for refund requests. The written fee and refund terms disclosed for a particular programme before payment form part of this policy and should be reviewed carefully.
Before making a payment
Confirm the programme, delivery mode, start date, schedule, fee breakdown, included materials, and programme-specific cancellation terms. A website enquiry or course page is not a payment demand or guaranteed admission offer.
Academy cancellation or material change
If the academy cancels a paid programme and does not provide an accepted equivalent, the amount paid for the undelivered service will be refunded. If a material schedule or delivery change prevents participation, the academy will review transfer, credit, or refund options based on the unused service and applicable law.
Duplicate, excess, or failed payments
Verified duplicate or excess payments will be returned to the original payment method where reasonably possible. A bank may temporarily show a failed or reversed transaction; processing can begin after the payment status is confirmed.
Learner withdrawal
Withdrawal requests are assessed under the programme-specific terms accepted before enrolment. The review may consider the request date, course start date, classes or services already delivered, reserved capacity, supplied materials, non-recoverable provider charges, discounts, and legal requirements. Submitting a request does not automatically establish eligibility.
Non-refundable components
To the extent clearly disclosed before payment and permitted by law, completed classes, consumed services, issued physical materials, activated third-party licences, examination charges, and payment-provider fees may be non-refundable. This does not limit statutory rights or refunds owed because the academy failed to provide the agreed service.
How to request a refund
Use the contact page and include the learner’s name, programme, payment date, amount, transaction reference, reason, and preferred contact details. Do not publish payment or identity details in a public comment.
Review and payment of approved refunds
We will acknowledge the request, verify the record, and communicate the decision and any calculation in writing. Approved refunds are normally sent to the original payment method. Actual credit timing depends on the bank, card network, or payment provider and will be communicated with the decision.
Questions and statutory rights
Please contact the academy before initiating a payment dispute so the record can be reviewed. Nothing in this policy removes consumer rights or remedies that apply by law.